Managing Allegations

The vast majority of adults who work with children (either paid or unpaid) act professionally and aim to provide a safe and supportive environment which secures the well-being of children in their charge/care. However, it is recognised that adults can abuse their ‘position of trust’ and harm children but also that misunderstandings can occur.

It is therefore essential that all possible steps are taken to ensure that staff, carers and volunteers working with children have clear and safe boundaries and that processes, procedures and working practices are in place to safeguard and protect children and young people from harm.

An allegation of abuse can be made against a staff member, carer or volunteer at any time and it can be very challenging to believe that a trusted member of the team could cause harm to a child. It is for this reason that the policies, procedures and working practices below have been established and must be followed when there is an allegation or concern raised about any person who works with children, in connection with his/her employment or voluntary activity.

The  Local Authority Designated Officer (LADO) role is to manage and have oversight of individual cases involving all such allegations or concerns of abuse, from all agencies working with children in the area of the Plymouth Safeguarding Children Board.

The LADO will provide advice and guidance to employers and voluntary organisations; liaise with the Police and Crown Prosecution Service (where necessary) and monitor the progress of cases to ensure that they are dealt with as quickly and consistently as possible through the use of a fair and thorough process.

All agencies/organisations within the City of Plymouth  who work with children have a duty to comply with and follow, the South West Child Protection Procedures.  Matters must be reported to the LADO (within 1 working day) where an individual has:

  • behaved in a way that has harmed a child, or may have harmed a child; or
  • possibly committed a criminal offence against or related to a child; or
  • behaved in a way that indicates he/she is unsuitable to work with children

Where it is an extremely serious allegation/concern (such as it is evident that the child has suffered significant harm or is likely to suffer significant harm) and/or there is a current injury (for example cut, bruise, scratch, graze, swelling, broken bone etc.), risk of losing forensic evidence, danger to child/public/staff or crime on-going, you should immediately contact (prior to making contact with the LADO):

  • Police (emergency – 999, non emergency – 101)
  • Child Abuse Investigation Unit – (01752 284522)
  • Children’s Social Care Advice and Assessment Team – (01752 308600 normal office hours (9am to 5pm) or 01752 346984 out of hours)

Contacting the Local Authority Designated Officer

The Plymouth LADO is Simon White and he can be contacted in Children’s Social Care on Plymouth 01752 307144 or email

In Simon’s absence, LADO enquiries and/or concerns will be managed by colleagues in the Independent Reviewing Service within Children’s Social Care (01752 306340). For advice and guidance ‘out of normal office hours’ (9am to 5pm Monday to Friday) please contact the Children’s Social Care Out Of Hours Duty Team on 01752 346984.


Leaflet on the role of the LADO

Flowchart on managing an allegation

Managing allegations of abuse

Guidance for adults facing allegations

Child Protection and Your Organisation

Child Protection Policy Checklist